Returns & Refunds

Thanks for shopping at Get-Eco.

It’s OK to change your mind! If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. For health and safety reasons we cannot accept re-useable cotton pads back if the seal on the box has been broken.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


You must contact us first prior to returning an item in order to obtain a return authorisation number. Please contact us at in order to obtain this. Any items returned without obtaining this authorisation may not be refunded.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 7 days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Our Return address is:

2 Deleval Crescent,
Newcastle Upon Tyne,
NE27 0FA